Newly appointed senior executives to lead SupportSpace’s world-class customer service support and software development operations.
Netanya, Israel – March 8, 2007: SupportSpace, an online consumer tech-support startup, announced today that it has appointed two senior executives to lead its customer service support and software development divisions. Micky Margalit has been appointed Chief Support Officer, leading SupportSpace’s customer care operations and Doron Gill has been appointed Vice President of Research and Development, managing technology development for the company. Both appointments have been effective since January 2007.
SupportSpace is building the first community based online consumer service for tech support, in order to provide a reliable, user-friendly support platform for online users.
The appointments represent a new phase of company growth for SupportSpace as they near their launch in the US. With the development of its online Support Management and Delivery Platform in an advanced stage, SupportSpace is expanding its team of industry experts to ensure smooth operations and a solid foothold within the industry.
With vast experience spanning 22 years, Micky Margalit has held international executive positions in the computer and communications industries, setting up and managing customer service operations in leading corporations such as Sony, Panasonic and Digital Equipment Corporation, in addition to building a global network of service centers in China, Korea, Singapore and the U.S. for AG Associates.
Micky has also served as Vice President of Customer Services at Cellcom, the first digital mobile network in Israel. At Cellcom, Micky built a support organization comprised of thousands of agents that gained the reputation as one of the leading customer service organizations in the communications arena in Israel.
Doron Gill is a technology expert with over 20 years of experience in software development management. Prior to joining SupportSpace, Doron was General Manager of Mercado Software, where he managed the company’s Technology Center, and Senior Vice President of Research and Development for Jacada. Doron has also served as Executive Vice President of Research and Development and General Manager for Gizmoz, formerly known as Zapa Digital Arts, in addition to holding a variety of development management positions with Scitex Corporation
This is an exciting time to be joining SupportSpace, as there is great demand for a comprehensive, user-friendly solution to the consumer tech support issue. I believe in SupportSpace’s unique service offerings and look forward to helping to increase customer care quality and availability, said Micky Margalit.
“I am proud to join SupportSpace and believe in the commitment to delivering innovative and effective tech support solutions and customer satisfaction”, said Doron Gill. “I look forward to the opportunity to build the network’s online technology platform, as well as help contribute to the company’s continued growth.”
As the first community based, online consumer service for technical support, SupportSpace relies on a strong team of professionals whose in-depth expertise allows us to guarantee a quality, reliable solution to our customers”, commented SupportSpace Co-founder and CEO Yair Grindlinger. I am confident that with the experience brought by Micky Margalit and Doron Gill, we will further enhance our support and software development operations to deliver the very best in service and technology, which both lie at the core of our business.
SupportSpace is a pioneering online consumer tech-support company providing PC users with an affordable, easy to use, community based service. Founded in 2005, SupportSpace has developed a unique technology platform designed to address the problems associated with the rapid adoption of new technologies to the home. The SupportSpace model will ultimately offer the greatest choice of localized technicians throughout the US with the maximum flexibility regarding pricing and delivery. Enabling accessibility and transparency, all technicians adhere to SupportSpace’s proven diagnostic and problem solving methodologies, and unlike any other service they are individually rated by an online user forum. A matchmaker between PC problems and solution providers, SupportSpace marks the advent of a new era in tech support.
SupportSpace is currently headquartered Netanya, Israel and is backed by leading Venture Capital firms, Gemini Israel Funds and BRM Capital.