CNET and Facebook Veterans Bring Additional World-Class Marketing and Technical Support Expertise to the Company
REDWOOD SHORES, CA. – January 8, 2008 – SupportSpace, a unique online service dedicated to providing “a new standard of tech support”, today announced that it has expanded the executive team with the addition of industry experts Steve Hans and Tom LeNoble. Hans, in his new role as vice president of marketing, will assume responsibilities for SupportSpace’s marketing strategy including brand development, customer acquisition, loyalty marketing, corporate communications, public relations, and user experience/product development. LeNoble joins as chief support officer to ensure the excellence in all aspects of customer and technical support and operations, including our community of experts. “I am delighted to welcome Steve and Tom to our executive team, and look forward to working closely with them,” said Yair Grindlinger, chief executive officer of SupportSpace. “With their extensive experience in marketing and customer support respectively, they both will be tremendous assets to SupportSpace. Their visions for the company, combined with their well-demonstrated abilities to lead, will truly help strengthen our leadership position.” Prior to joining SupportSpace, Mr. Hans was a vice president at CNET Networks, where he oversaw brand and consumer marketing. Before joining CNET, he was the vice president of Brand Marketing at mySimon.com (acquired by CNET). He has held several executive positions with major global advertising agencies (Saatchi and Saatchi, Foote, Cone & Belding, and Bates) in San Francisco, New York and Hong Kong, where he led clients including Procter & Gamble, Johnson & Johnson, Epson, M&M/Mars, Coors and Gallo.
“This is a great opportunity to join a company that is absolutely committed to taking tech support to a completely new level,” said Mr. Hans. “SupportSpace has the ability to change the face of tech support by giving people something they never dreamed possible in this category– namely consumer choice, customization and complete transparency”.
Mr. LeNoble brings more than 20 years of experience in the customer support industry to SupportSpace, as well as a strong background in operations and human resources. He has a track record of building cutting edge service organizations at venture funded startups and in large enterprise environments. Prior to joining Support Space, Tom held senior positions at Facebook, Palm (NASDQ: PALM), Wal-Mart (NYSE:WMT), MCI (NASDAQ:MCIP) which was acquired by Verizon (NYSE:VZ), iPrint.com (NASDAQ:IPRT) which was acquired by MadeToOrder.com and InLeague.
“I am really excited about joining SupportSpace at a time when the company is experiencing rapid growth in its customer base and community of experts,” said Mr. LeNoble. “I am deeply committed to bringing solutions to market that help our customers, experts and partners, all of whom take advantage of SupportSpace’s vision of tech support. I believe the days of customers waiting in queue for a support rep or reading canned emails are soon to be history.”
SupportSpace is a unique online service dedicated to providing “a new standard of tech support”. Giving consumers and small businesses access to the Web’s most robust community of independent, certified tech experts capable of solving virtually any tech-related need, SupportSpace puts people in charge of their digital world-enabling them to find their own “personal” expert by sorting across level of expertise, price, availability and user ratings/reviews. Customers also have the option of building an on-going relationship with a particular expert who is familiar with their profile and individualized needs. SupportSpace provides immediate, real-time support offering online, phone and remote control access options (with no waiting in line or on hold). SupportSpace created the first proprietary support platform that allows experts to remotely share knowledge resulting in superior customer satisfaction.
Founded in 2006, SupportSpace is privately held and headquartered in Redwood Shores, CA with experts located across the U.S.
SupportSpace will showcase its online tech support service in the upcoming DEMO08 show from January 28 to January 30, 2008, at Palm Desert, CA.
Trier & Company for SupportSpace